Shipping and Returns Policy
Shipping
We deliver across the UAE by courier for 30AED and delivery is FREE if your order is over 450AED. We will always try and deliver as soon as possible, please expect your items within 2 to 4 days depending on your location. We will contact you immediately if there is any difference to this time. If you need it more urgently then please add a note to your order with any special requirements - and we will try our very best to get it to you as quickly as possible.
Orders can also be picked up directly from our location in Al Furjan. Please text Em on +971509303636 to arrange collection.
For International orders please message Em on +971509303636 : we use DHL and will advise on cost to your desired location on a case by case basis.
Please note however that you are responsible to pay on delivery any import duties and taxes applicable for your country, typically charged on orders over 1000 AED. Contact us before ordering if you need any clarification
Returns
We want you to be delighted with your purchase, so of course accept returns hassle-free, if something doesn't fit, isn't what you thought or has a rare quality issue.
We are happy to either refund or exchange within 14 days of receipt of goods. Items must be returned to us unused and unworn in the original packaging and with proof of purchase. Please note we are unable to refund any of the original delivery costs
To refund or exchange an item please contact us at sales@katandem.com or on 0509303636 as soon as possible upon receipt of goods.